FAQ – London Superfast
- Where do you depart from in the West Country and how many services a day are there?
Our services operate as follows:
SUPERFAST 1- Twice daily plus a Friday evening service from Tiverton, Wellington, Taunton, North Petherton and Bridgwater.
SUPERFAST 2 – Twice daily fromTaunton, Ilminster, South Petherton, Yeovil, Ilchester, Royal Naval Air Station and Wincanton
SUPERFAST 3 – daily plus an extra Sunday afternoon service from Taunton, Street, Glastonbury, Shepton Mallet, Frome, Warminster and Codford Village
- How can I make my reservation?
You can book direct by telephoning on 01823 331356, or through one of our agents, or by booking on-line or visiting our office at Peter Clifford House, Great Western Way, Norton Fitzwarren, Taunton, Somerset, TA2 6BX
- Where is your London arrival/departure point?
Hammersmith Bus Station Bay D. In addition to bus connections there is access to the underground network on the District, Piccadilly and Hammersmith and city tube lines.
- What facilities are on the coaches?
Reclining armchair seats with extra legroom.
On board toilet and washroom facilities
Air conditioning for those hot sunny journeys
Host/Hostess service providing hot/cold drinks and refreshments.
Free WIFI on most coaches
- Can I choose where I sit on the coach?
A specifically reserved seat number is allocated when booking at no extra cost. When booking by telephone or through an agent you may, subject to availability, choose specific seats around tables, upper deck or lower deck etc., as suits your preference. However, if you make an internet booking seats are automatically allocated, although these can be changed where possible if you contact the office.
- What seats are Premium seats?
Front seats (1-4) and table seats.
- Are there any concessions?
Reductions are available for children, Senior Citizens and Young People.
- What is a Young Person’s Discount Card?
This card costs £5 and applies to ages 16-21 and allows travel at standard Senior Citizen fares. To obtain a form please contact the office. To qualify for discount the card number must be quoted when making a reservation.
- What ages are child fares are applicable for?
3 years to 15 years inclusive.
- Can children travel unaccompanied?
Children under 12 years of age cannot travel unless accompanied by an adult. The company cannot accept any responsibility for the supervision of passengers aged 12 to 16 years travelling unaccompanied, although Hosts/Hostesses will endeavour to ensure their wellbeing. It is the responsibility of the child’s parent or guardian to ensure that the child is seen on to the coach and is met at his/her destination, and the Company cannot accept responsibility for the failure to do so. An unaccompanied child form must be filled out for any child travelling alone, this can be found in the downloadable forms section.
- How long are Open Return tickets valid?
6 months from the date of the outward journey and return journey details must be notified to Head Office at least 24 hours in advance; early reservation is advised although availability of seats cannot be guaranteed. Once return journey details have been notified to our office the ticket is not transferable or valid for any other journey nor are refunds available on unused portions. Open return tickets or the second/return portions cannot be booked on-line; these must be reserved through our office.
- What restrictions are there on luggage?
Each passenger is permitted one medium sized suitcase (maximum 20kgs per case) plus one piece of hand luggage per person. For health & safety reasons passengers will be asked to load/unload luggage themselves which, in the driver’s opinion, is excessively heavy.
- Are there any restrictions to using a mobile phone on the coach?
For the comfort of other passengers the use of mobile phones should only be for essential calls and it is requested that conversations are kept to a minimum.
- Is there wifi on the coaches?
Currently most of our London Vehicles including all double decked vehicles are equipped with free access to Wifi, although operational requirements will mean occasionally we have to use a vehicle without Wifi.
- Can I take a cat or dog onto the coach?
Regrettably for the comfort of other passengers we are unable to allow animals and pets on our coaches, except guide dogs for the blind, passengers should advise the office when booking.
- How do I pay?
When booking by telephone payment can be made by debit/credit card or, alternatively, payment can be made on the coach by cash or cheque for which tickets will be provided by the Hostess/Host. A credit/debit card payment is required when booking for internet reservations.
- Can you take a car into Hammersmith Bus Station to drop passengers?
Cars are strictly not permitted
- Is there any left luggage facilities at Hammersmith Bus Station?
Regrettably this facility is no longer available at Hammersmith bus Station due to security and safety issues.
- Will the coach wait if I am five minutes late?
Unfortunately, no, due to allocated time slots in the Bus Station.