Travel Safely With Berrys - Services Resume 1st August
We have successfully relaunched our London Superfast Service as of the 1st August and as a reminder, we have some new and enhanced safety measures, and ways you can help keep yourselves, our staff and other passengers safe.
1. Enhanced Cleaning Regime
At the end of every day, overnight, aerosol-based disinfectant fogging equipment will be used to sterilize the entire vehicle. Between every journey, hard surfaces and touchpoints will also be wiped down with sterilising equipment, such as seat belts, grab rails and the toilet area. We would also ask that you please take away your own rubbish, this will help protect our staff, and ensure we can continue to run our services.
2. Temperature Screening
Before boarding, our staff will take your temperature using a contactless infrared thermometer. Regrettably, you may then be refused travel if you have a temperature over 38C or refuse to have your temperature taken. If you are unable to travel due to a temperature your ticket will be refunded or transferred to a date in the future free of charge.”
3. Air Conditioning and Filters
We have retrofitted Ionizing filters to our air conditioning systems which will help remove particles and virions from the air onboard our vehicles, creating a healthier environment onboard the coach. Air conditioning will be set to the fresh air setting, and we recommend that you close your personal vents to prevent air from blowing directly onto you.
4. Hand Sanitiser
Hand sanitising stations will be on coaches for you to use as you board. If you can, please also bring hand sanitiser for your journey too.
5. Face Coverings
Face coverings are now a requirement on public transport for passengers from 11 years old and we are therefore asking all staff and passengers over to wear a covering. Unfortunately, we will be forced to refuse you travel if you do not wear a face-covering unless you have been advised not to for medical reasons or due to a disability. We also advise that children between two and ten wear a mask if they are able to but this is at their parents' discretion.
6. Seating & Boarding the vehicle
The capacity of our coaches have been reduced to allow for better social distancing on board. We will allocate seats for efficient social distancing so unfortunately we will not be able to give you the option to choose your seat and seat numbers allocated online and shown on your ticket will not apply. We will assume groups booked on the same ticket are from the same household/bubble, so may allocate seating that does not socially distance within groups on a single ticket. If this is not the case please book separate households/bubbles on separate tickets. We ask that the coach is boarded to the rearmost seats available first, and unloaded from the front-most seats first to reduce any passenger crossover. We would also ask you to pay attention to the social distancing markers, and be patient as your fellow passengers' board and disembark the vehicle.
Whilst travelling, you can help keep our staff and passengers safe by refraining from moving around the vehicle, keeping toilet trips to a minimum and applying good hand hygiene when you do so as well as being aware of your surroundings and the surfaces that you touch.
Wherever possible you should keep your luggage with you, however if the luggage is too large, it should be placed alongside the vehicle whilst adhering to social distancing measures. When the distance is safe to do so, our driver will then load/unload the luggage for you.
9. Food and Drink
As per government guidance, we would ask passengers to refrain from consuming food and drink onboard our vehicles. Unfortunately as a result, initially, we will not be running our services with couriers. As and when this is safe to do so, we will, of course, be bringing them back.
10. No Cash Transactions
To prevent the exchange of cash or cross-contamination from card machines, we would ask all customers to book online or call our reservations office to book and pay over the phone. If this is not possible for you, we will be happy to take contactless payments on the vehicle.
We would like to thank you in advance for helping us to keep our passengers and staff safe, and look forward to seeing you onboard our services again soon.